Refund Policy
Last updated: April 11, 2026
Digital Goods — No Refunds
All chapter credit purchases on MyForgeStory are sales of digital goods. Because credits can be used immediately upon purchase and AI-generated content is delivered instantly, all sales are final and non-refundable.
Why No Refunds?
Each chapter generation incurs real costs (AI model usage, server resources). Once credits are used to generate content, those costs cannot be recovered. This policy helps keep the service affordable and sustainable.
Failed Generations
If a chapter generation fails due to a technical error on our end, credits are automatically refunded to your account balance. You will not be charged for failed generations — the system detects failures and restores your credits immediately.
Credits Never Expire
Purchased credits never expire and remain in your account indefinitely. There is no rush to use them — they will be available whenever you're ready to create.
Exceptional Circumstances
In rare cases involving billing errors, duplicate charges, or unauthorized transactions, please contact us. We will review each case individually and work with Stripe to resolve legitimate billing issues.
Try Before You Buy
Every new account receives 2 free chapter credits — no payment required. We encourage you to try the Service with your free credits before making a purchase to ensure it meets your expectations.
Contact
If you have questions about this policy or experience a billing issue, please reach out via our Contact page.